If you have problems with online registration, making a payment, setting up recurring auto pay or don’t have a computer, call 877-885-7968 during business hours for additional help or to pay by phone.
When you dial this number, you will hear a greeting that says, “Welcome to PSN, an invoice cloud service.” If you do not hear this greeting, hang up and dial again.
Even if you prefer to receive paper bills, you can still pay your bill electronically with this service.
Utility bills are sent out quarterly, through the City's Finance Department. Your utility bill includes fees for water, sanitary sewer, street lighting services, environmental resources and state testing.
The City has a contract with RMR Services to read residential meters for billing. The meter readers wear identifying clothing and drive specially marked cars. Meter readers record usage from the outside readout device - they do not need to enter your home.